Notary FAQ

What is a Notary Public?

 

A Notary Public is a trusted individual appointed by the state to serve as an impartial witness in the execution of important documents. Their duties include administering oaths and affirmations, verifying identities, and performing other legally authorized notarial acts.

What is a Mobile Notary?

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A mobile notary is a commissioned notary public who travels to your location to perform notarial services. Because they provide the added convenience of coming to you, mobile notaries typically charge higher fees to cover travel-related costs such as mileage, fuel, tolls, parking, and time spent in transit.

What is eNotarization?

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Electronic notarization (or e-notarization) closely mirrors the traditional notarization process. The signer and notary are physically present in the same location, but instead of signing paper documents, all signatures and seals are applied electronically.

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It’s important to note that while some states allow e-notarization, they may not permit remote online notarization.

What is Remote Notarization?

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Remote online notarization is a fully digital process that allows the signer and notary to complete the notarization from separate locations. Using secure audio-visual technology via a phone, tablet, or computer, documents are signed and notarized electronically - no in-person meeting required.

What is the difference between a Mobile Notary and a Notary Signing Agent?

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The key difference between a Mobile Notary and a Notary Signing Agent (NSA) lies in the scope of their work. While Mobile Notaries handle a broad range of documents, Notary Signing Agents specialize in facilitating and notarizing loan and mortgage documents.

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Both roles require a traditional Notary Public commission. However, NSAs must also pass an annual background check and certification exam. Additionally, some states impose specific regulations on notarizing real estate documents, which may require further licensing or qualifications.

How can I best prepare for my notary appointment?

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If you need a document notarized, there are a few important things to know before your appointment. Texas state law requires that certain conditions be met for a notarization to be valid, including proper identification, the signer’s mental competence, and their willingness to sign the document without coercion.

Proper ID and Credible Witnesses for ID Purposes:

 

To complete a notarization in Texas, signers must present a valid, unexpired government-issued photo ID that includes a visible signature. Acceptable forms of identification include:
 

• Texas Driver’s License

• State-issued ID Card

• U.S. Passport

• U.S. Military ID (Note: Cannot be photocopied or photographed)

• Foreign Passport (Only accepted for identification in real estate transactions within Texas)
   

Using a Credible Witness for Identification

Texas law also allows for the use of a credible identifying witness when the signer does not have acceptable ID.
 

A credible witness must:
 

• Personally know the signer

• Either personally know the Notary or present a valid, unexpired government-issued photo ID with a signature

• Be able to swear or affirm the identity of the signer before the Notary

This option is especially helpful when a signer’s ID is unavailable or expired, provided the witness meets the legal criteria under 1 TAC §§ 87.1 and 87.40.

 

References: Texas Secretary of State/Texas Administrative Code; 87.40; 87.41; 87.42; 87.43

How much do you charge for your services?

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Our fees are based on the type of service you need, your location, and the availability of our Notaries or Service Providers in your area.
 

For a customized quote, feel free to:

Call: 833-289-0817
Text: 469-444-1348 

Contact us online

 

General Mobile Notary

Starting at $75

• $6 per notarization

• $1 per additional signature (if needed)
  Available between 9:00 a.m. – 4:00 p.m.
  Additional fees may apply based on mileage, appointment time, day of the week, or location.
  Quotes available upon request.

 

Remote Online Notarization (RON)

Starting at $40
Quotes available upon request.

 

Loan Closings

Starting at $275
Quotes available upon request.

Do you charge for travel?

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Yes, we do charge travel fees; however, these fees are not set or regulated by law.
 

Call 833-289-0817 or
Text 469-444-1348 for a personalized estimate.
 

Travel rates vary based on the type of service requested—whether it's a premium Direct Loan Signing or a General Notary Service—as well as factors such as distance, travel time, and the time of day.
 

We will always confirm and discuss all travel fees before dispatching a Notary to your location.

Can I come to your location?

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No, we do not have a physical address to receive clients. Our service is strictly mobile or online, and all services are by appointment only.

How soon can you get here? How much advance notice is required?

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To ensure the best possible service, we kindly ask that appointments be scheduled at least 24 hours in advance.

However, we understand that urgent needs arise and will make every effort to accommodate same-day, last-minute, and emergency requests whenever possible.

What area(s) do you serve?

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We are a nationwide signing service offering Remote Online and Mobile Notary and Signing Agent services across the entire United States. Through our extensive network of specially commissioned Remote Online Notaries (RON), we also provide services worldwide.

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Locally, we proudly serve the Dallas-Fort Worth Metroplex and surrounding areas, with mobile notaries available to travel directly to you for your convenience.

Payments Terms & Accepted Payment Forms

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• All fees are due in full upfront unless otherwise stated.

• We accept secure electronic payments via Zelle, Apple Pay, CashApp, PayPal, and Venmo for your convenience.

• Please note, all sales and services are final and non-refundable, including escrow or loan signings that do not close or fund.

Cancellation Policy

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To avoid cancellation fees, cancellations must be made at least 4 hours prior to your scheduled appointment.

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• No cancellations or refunds are permitted for same-day appointments.

 

To cancel or reschedule, please contact us by:

Email: orders@halcyonins.com

Phone: (469) 444-1348

Note: Cancellations sent via text or voicemail require confirmation from one of our representatives to be valid.

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Cancellation Fees:

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• No charge for cancellations made 4 or more hours before the appointment.

• 50% of the signing/mobile fee for cancellations made less than 4 hours before the appointment.

• 100% of the signing/mobile fee for no-shows or cancellations made less than 2 hours before the appointment.

• 100% of the signing/mobile fee applies to same-day appointments—no cancellations or refunds allowed.

• 100% of the signing/mobile fee will be charged if the notarization cannot be completed due to:

  • Unwilling signer

  • Invalid or insufficient ID

  • Signer lacking required mental capacity

 

All sales and services are final and non-refundable, including escrow or loan signings that do not close or fund.

Service Terms

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• We kindly request at least 24 hours’ notice when scheduling appointments whenever possible.

• Signings in remote locations or under challenging conditions (rush requests, long wait times, bad weather, long distances, etc.) may incur additional fees.

• Rush fees apply to same-day or expedited services.

• Appointments scheduled after 4:00 p.m. are considered after-hours and include extra charges.

• Appointments on weekends and holidays also incur additional fees.

• All fees must be paid upfront, with advance payment required for all same-day appointments.

• No cancellations or refunds are permitted for same-day appointments.

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If a notarization cannot be completed due to an unwilling signer, invalid or insufficient ID, or if the signer lacks the mental capacity to authorize the notarization, the full fee will still apply and is non-refundable.

 

Mistakes caused by the notary’s errors or omissions will be corrected at no cost. All notaries are bonded and carry Errors & Omissions (E&O) insurance.

 

Cancellations must be made at least 4 hours before the scheduled appointment to avoid fees. To cancel or reschedule, please contact us via:

Email: notary@halcyonins.com
Phone: (469) 444-1348

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Note: Text cancellations require confirmation from one of our representatives.

 

All sales and services are final and non-refundable, including escrow or loan signings that do not close or fund.